One of the largest US investment banks recently appointed Iridium with the responsibility of supporting their Murex™ production environments. The service covers 24/7 intraday and end of day support for their NY, Chicago and Houston operations.
Iridium’s responsibilities include the configuration of Murex™ instruments, creation of ad-hoc reports, administration of user access, configuration of the trade workflow, assistance in trade booking, upload of market data and EOD monitoring and troubleshoot.
Our highly skilled production support team is composed of senior business and technical analysts all located in our NY head office and currently servicing multiple clients simultaneously.
Key success factors: deep understanding of Murex™, track record in providing the services since 2005 & ability to respond to strict SLAs.
Production Support
“Iridium invested substantial time and money in the creation of superior production support models for Murex™ clients.
While our competitors are focusing on the monitoring, tracking and documentation of defects, Iridium has the effective capacity to troubleshoot and resolve issues.”
