Iridium enhances end of day monitoring using BackStage™

July 2008

Iridium created a production support division in 2005 as a solid alternative to in-house support of the Murex™ end of day process. Our main responsibility is to monitor night batches, troubleshoot failures and ultimately recover the process.

The detection of anomalies initially relied on a combination of automated notifications generated by the scheduler and human monitoring. While the scheduler managed to capture process failures accurately, human monitoring would catch more subtle anomalies such as late starts and overruns.

To enhance the reliability of our service, we developed BackStage and implemented a specific set of rules that perform systematic error detection as well as early notification of late starts and overruns. Also, BackStage allowed us to automate the daily and weekly reports that are sent to our clients according to the SLA.

The benefits of using BackStage at the heart of our production support service are numerous. We replaced human monitoring with an automated one, eliminating human mistakes and allowing frequent controls of unlimited parameters. In addition, BackStage allowed us to significantly optimize our internal process in the areas of reporting, issue notification and escalation.

From the client perspective, BackStage enhances the quality of the service while reducing cost.

For more information or references, please contact us.